Driving: Communication and Trust

I know that for most of the world "traffic" is not a new thing. I, however, have managed to avoid it for the better part of the last decade by living very close to where I work and play. In our current living situation; well let's just say that all changed.

It is not unusual for me to drive 100 miles on any given day; 20 miles to preschool, 20 miles to my daily meetings, 20 miles back to preschool and 20 miles back home. Yes, I know that only adds up to 80 miles, so just toss in another 20 for random driving stuff and there you have it.

Suffice to say I now get to experience this thing called "traffic" on a daily basis, and I am pretty sure I can now say with complete certainty that the greatest single example of American inefficiency is our roadways. There is absolutely no reason for 95% of the traffic I see on the roads. No wrecks, no lane closures, no meteors falling from the sky that will kill people might they actually drive the speed limit and go 50 feet without hitting their brakes.

My partner at Austin Business Coaching has had a good impact on my in the last few months, helping me realize the benefits that come from a more stress-free life. About the only way I can manage that stress while driving is to search for organizational principles in the midst of my driving. That leads to today's topic and the main reasons for traffic jams; both on the road and in your organization.

Poor Communication. Our roadways are a testament to the effects of poor communication. What should be a free-flowing highway turns into a parking lot in great part because people are unable to enter, exit, and maneuver freely. This is, in large part, because they are unable to communicate with each other effectively.

I see people all around me, but I have no idea where they are going and what they are needing/expecting from me or the other drivers. Many organizations face this same issue as departments become silos and information becomes more and more separated. People who have worked together for years pass in the hall, each having no idea where the other is going or why.

Tasks are duplicated, decision making is slowed, and the overall efficiency of the organization drops.

Of course sometimes people do try to communicate on the road. They may turn on their blinker to tell people, "Hey, I would like to be in that lane you are in, can you help?" That leads us to the second, even larger, issue of Trust.

Trust. I learned pretty quickly that only fools actually use their blinker. Experienced drivers know that the best way to change lanes is to drive casually, pretending like you are perfectly content with the lane you are in... waiting for an opening. Then you jump into the next lane before anyone can see it coming and move to stop you! Ok, maybe that is not the best way to execute a lane change, but it only takes a few (hundred) times of watching people intentionally move to cut you off after seeing your blinker turn on before trust begins to erode.

Perhaps you have noticed the same thing in your organization. People tend to be closed, protective, perhaps even verging on deceptive; and most of that behavior is because they are not sure what will happen if they speak up. Questions go unasked because people saw what happened to the last guy who questioned a decision made by the boss. Problems sprout up and are overlooked as people work to protect their own position rather than risk being blamed for the problem occurring.

Trust and communication are linked. Trust requires open and honest communication, and that sort of communication does not happen outside a relationship of trust. In order to begin the process of growth someone has to take a chance and become vulnerable.

That is the role of leadership. A leader must be willing to act trustworthy by practicing open and honest communication in order to build trust with his followers. Only then will a culture of Trust and Communication take hold in an organization, allowing it to reach its full potential of efficiency and effectiveness.

Lonely at the Top

Every society has its idioms and "wise sayings". The one that says, "It is lonely at the top" is humorous to me. It is one of those things that is true because it is true. You will often hear someone make this statement and those listening will silently nod their heads as if being reminded of some great mystery.

I have to wonder what people expected it to be like at the top. Leadership is lonely. By definition. If you are one of 1,000 "leaders", then who are you really leading?

Of course it is lonely at the top; otherwise you are not truly at the top.

It can also be much less distracting at the top.

We are currently experiencing a bird invasion in Austin. Maybe this is normal for the city and I have just been gone so long that I forgot, but there are a lot of birds here. I am talking Hitchcockian proportions where you move quickly from your car to your house just in case the birds get hungry for human.

Driving around the city I come across little colonies of birds sitting on electric lines; hundreds or thousands of them grouped together. I am sure they find some warmth and comfort from being one of many.

Today I saw something different; one bird sitting alone on the wire. At first I thought, "How sad, that bird is all alone." Then I realized that this particular bird was a hawk, a bird of prey. In the Austin bird world he is likely very near the top.

He was alone and he had to endure the cold, but he was designed for that. He could also do something that the other birds couldn't; look clearly at his surroundings.

I was struck by the difference between the two sights; one of thousands of birds flocking together and all of the energy and seeming chaos that it holds. The other of this lone bird sitting quietly, able to see all of his surroundings so clearly, free of distraction.

Leadership often requires solitude. Solitude can bring clarity. It is only when we rise above the tree tops that we can make out the forest, and the mountains and rivers beyond.

If your leadership is never lonely, then you may be robbing yourself of the clarity that "aloneness" provides, and that your organization desperately needs.

Questions for Further Thought:

1. How often do you or your leadership team get away from the everyday for strategic planning? In his book Death by Meeting Patrick Lencioni recommends that teams meet like that one weekend every quarter.
2. What organization/division do you lead? How comfortable are you with the reality that you are responsible for where your people go? Do you know where you are? Do you know where you are going? What are your first five steps to begin moving that direction?
3. What would it take for you to find solitude on a daily, weekly, monthly, quarterly, and yearly basis? Can you find 5 minutes a day? 30-minutes a week? 1-day a month? 1 weekend per quarter? 1 week per year?

Conference Attending 201

Let us assume that you took to heart the lessons learned in CA101. You have your questions ready, you attend the conference and get the answers you were looking for, and you have begun making you action plans.

Here are a few things to remember while you make plans that will not only affect you but everyone who you lead.

They don't care. Not like you do. They can't because they were not with you at the conference. Without the same experience they cannot have the same response, and you should not expect them to. I see so many leaders who get frustrated when they present a new vision, with great passion, and their followers do not respond with a similar level of passion.

If you want your people to care like you do, then help them experience what you experienced. On a practical level this is often possible by purchasing DVDs of the conference itself and actually letting them get the information first hand.

They think you took a vacation. This does not mean that they are upset or bitter. Hopefully your people love you and are glad you had some time away to think, learn, and perhaps even grow.

If you want them to see what really happened, then show them your work. Show them the questions you were asking and how the answers you received can change the organization. Then show them their part in that change. Again, don't expect them to get it the first time, but paint the big picture and let them see that this was not just a weekend away to rest.

This will take time. Think in months, not days. You have likely been thinking about the issues on your heart for months. Give your followers the same courtesy. Is this has not been something that you have already been talking about and working through, then realize that they will need at least as much time to work through the process as you did.

Allow this understanding to affect your scheduled release of your new plan. I have seen many good plans killed simply because they were never given a chance to take root. What the leader blamed on "lack of buy-in" was really a case of his followers being completely overwhelmed. Most people cannot manage a complete shift of paradigm in mere days and be ready to implement the practical changes it demands on their lives.

These truths lead me to encourage leaders not to attend a conference in the Spring to get great ideas for their Easter service. Allow the things you will learn this Spring to shape your Fall and your 2011. Let your people have the chance to get as passionate about the answers you have found as you did, and you will be amazed at how much greater the results can be.

What Power Reveals

There is a saying I have heard often throughout my life, and even repeated at times. It says, "Power corrupts; absolute power corrupts absolutely." It has a nice ring to it, and it is helpful in expressing some of our concerns over government leaders or people who are more wealthy than we can comprehend.

It is also completely false.

Using that logic I would have to believe that God is the most corrupt being in the universe, since He is also the most powerful. Though some might try to make that argument, my personal experience has been that God is rather merciful, good, and just.

I have come to see that rather than corrupt, power merely reveals what already exists in my heart. Let us consider two modern examples.

Rick Warren

Regardless of how you feel about his teaching or ministry positions, there is one thing that is quite clear about Rick Warren; he is a man of good character. Some people believed this before he wrote the most successful hardback book of all time (besides the Bible). It became even more clear when he reached a level of fame, influence, and wealth that is beyond that of any other pastor. What we saw was that he was still the same man; just more so. He became more generous, more passionate about world missions, and more committed to pastors and the church.

He gave back every dime his church had every paid him, stopped taking a salary, and started giving away 90% of his income (he was already giving away 40% or more).

In this case power, fame, and wealth revealed a heart that has been changed, a heart that is more concerned with other than self.

Tiger Woods

Love him or hate him, it is hard to argue against the fact that Tiger could have been the best golfer to play the game. Time will tell whether or not we remember him that way. But, at this point Tiger is better known for his off-course deeds than his incredible golfing performances.

The odds are we are not seeing a new, corrupted version of Tiger. Had he ended up like you and me he most likely would have merely been another closet porn addict, possibly going to a strip club every now and then like other guys.

You add annual contracts over $100million and the title of "most famous athlete in the world" to that and you get a man who leaves a trail of sexual exploits and pain.

You and Me

So, what does power reveal in us? Odds are very few people reading this blog have the kind of power, fame, or wealth as the examples I used. For most of us that may be a good thing. I fear what would have happened had I received millions of dollars in my early twenties. It would not have been pretty; I know that for sure.

More recently I have found that an increase in power reveals a level of pride that I did not see before. It also reveals a sense of entitlement and self interest that I do a decent job of hiding most of the time. I saw that power and position made me more lazy and less motivated; or rather it revealed my desire to avoid work and attain comfort.

The Big Picture

In the end what I find is that power reveals my vision. The key difference between Rick Warren and Tiger Woods is that Warren has a vision that is big enough to handle his status, Woods does not. Being the "best golfer who ever lived" is not a big enough purpose to contain all of the power, fame, and wealth that goes along with it. At the end of the day he is still left wanting; unfulfilled, or so his actions lead us to believe.

I see the same thing in myself, albeit in a much smaller scale, when I am living for a purpose that is too small for me. The cure is to find a vision, a purpose, that is so much bigger than I am that I could pour out all of my life for all of my life and still never see it completed.

What is that purpose for you? Were you given great power, fame, and wealth; every desire of your heart... what would it reveal?

Conference Attending 101

We are about to enter a new year, filled with new opportunities to spend money on things that have absolutely no impact on our daily lives. One such thing will be a whole slew of conferences that we can choose to attend, get excited about, and then forget.

Just in case you are sitting there wondering if I am arguing against attending conferences let me be more clear. I think that most people who attend most conferences would be better served by taking the same time and less money and just sleeping in their hotel room or reading a good book by the pool. This has a bit to do with the conferences themselves, which are mostly attempting to accomplish things for which they were never designed. It has more to do with the way people attend conferences.

As a person who still does attend conferences (even those obscenely expensive ones) I figured I would share my thoughts on how to make the most of a conference seeing as how many leaders will choose to spend precious time and money on them.

Choose your questions before you arrive. Conferences offer a plethora of answers on any number of topics. Most of these answers are to questions you were not asking. Perhaps they are questions you should be asking, but that is something that you should deal with in a future conference. Change happens in our current reality. That means you need to answer questions you are asking right now; questions that are immediately applicable to your life and organization.

You should choose one or two questions that you want answered... three if you are feeling extremely confident or cocky. These questions should guide you as you choose which sessions you are going to attend and which people you are going to try to meet. As a side note, the people you can meet at a conference are often much more valuable to your future than the information you will hear.

Choose questions that deal with character and vision, not best practices or programs. If you are looking for ideas on how to implement a new marketing strategy then read Seth Godin's blog and buy some books. You will get a much larger return on your dollars spent that way than from any conference. The most valuable thing you can change in your organization while at a conference is you. I recommend questions along the lines of "Where should I be focusing my energies?", "Where am I currently stuck in achieving results and what can I do about it?", and "If I had to choose three people to pour into this year (in preparation for one of them to replace me), who should they be?"

You may be thinking, "But conferences are not designed to answer such questions!" Well, that is why I think most conferences are a complete waste of money for most people. Conferences are designed to transfer information and provide inspiration. What they lack any power to do is lead to transformation. That is why so many people who attend a conference and "learn" something that "inspires" them do not actually change anything in their daily routine that lasts longer than a few weeks.

Decide what it is you want to discover beforehand. Focus on what can change in you as much as in your organization. Let these things be a filter for every talk you attend and you will be amazed at how answers come to your very specific questions.

Make your action plans before you leave. If you "don't have time" to work through your questions and all of the information you gathered and make some specific action plans before you go home, then schedule more time for your conference. The money you spend for an extra day or two of lodging and food will be well worth the investment.

I am sure I could dig up impressive numbers on how many people fail to implement any of the things they learn at conferences, but the most important research is personal. Think back to the last three conferences/seminars you attended and then point to the daily, weekly, and monthly activities that are on your schedule as a result of them.

If you believe a conference will answer some questions that are crucial and immediately applicable to your life and organization, then schedule the time to work all the way through that process before you come back home. You know what is waiting for you back home, and "time to think through all that good stuff you learned while on your conference vacation" is not one of them.

There you go. Two steps to increase the impact of your next conference exponentially. If instead you decide to just skip the conference and spend a day by the pool reading a good book... I won't tell if you don't.

Green and Red

There are at least three distinct kinds of drivers on the road. I call them Green/Green, Green/Red, and Red/Red. I think these people exist in our organizations as well and are the cause of much frustration for leaders. What separates these drivers is not any skill or competency, but merely expectations and assumptions. Any successful leader will be well served to discover the expectations and assumptions of his or her followers and learn from them accordingly.

Yes, I said learn, not change or manipulate or deal with. That is always my first response when I find someone has a different outlook from my own, to figure out how I can change them so that they see things my way; the right way. I am growing to see the value in alternate viewpoints, especially when they are connected to a single vision.

Green/Green - These are people who see the green light in front of them and take off, assuming that the next light they meet will also be green.

Green/Red - These are the drivers who move slowly off the line. They recognize that the light in front of them is green, but they figure that the next light will likely be red, so there is no real reason to get in a hurry.

Red/Red - These are the drivers who refuse to recognize or realize the light in front of them is green, and they know that any future light is going to be red, so it is probably just as well to sit where they are.

Understand that I am not trying to make a case for which of these is the best or which you should aspire to, I am simply observing that each of these seem to exist. So, let us look at the inherent strengths and weaknesses of each type and how they might work together.

Green/Green - The world is full of possibilities, and only those who are ready to move will be able to realize them all. The reward always outweighs potential risk in their mind. The words "fast" and "good" are almost synonymous when it comes to decision making. They add strength to a team by opening up possibilities that others might miss and generating momentum towards movement. Their weaknesses often come in the area of recognizing "reality". The truth is reward does not always outweigh risk for every decision. Left unchecked these guys will definitely move your organization somewhere; whether it is a place you like or not is another matter.

Green/Red - The world is full of pitfalls, and those who run ahead haphazardly will fall into them. These people love the story of the turtle and the hare and recite it any time a big decision hits the table. They add strength to a team by opening up risks that others may overlook and helping fill in the plans. Their weakness often arises in very time-sensitive situations. The necessity to make quick decisions adds a great deal of stress, and given their assumption of risk in the future they will often say "no" any time they feel pressed. As such they will likely lead an organization into a safe, secure, and stable future that never quite reaches its potential.

If Green/Green people are rocket fuel, then Green/Red people are their engine housing. In general it is not a good idea to put fire to rocket fuel, but if you have it properly housed in a working engine it can propel you faster than you ever imagined. That is exactly what can happen when people with these two outlooks on life work like a team.

Red/Red - There are not any real strengths to mention about this outlook, and their weaknesses are obvious. Negativity drains energy, creativity, and momentum. The danger when dealing with these people is to assume that they have no strengths. The fact is that their outlook on life often masks their strengths. You will rarely find these people in high leadership positions in an organization, but I would speculate that you can find them quite often within the support structures of many organizations. Leaders have to decide if they are going to help move people out of this mindset or move these people out of the organization. There is no middle ground, because red/red people will drag down an entire department or even company given enough time. Think how many cars are affected by a single driver who refuses to move off the line when the light turns green. The same is true in an organization when one person consistently refuses to move to the vision.

Laura on Communication

Though I often fail miserably, my general intent is to provide content on this site on M/W/F. Every so often if I drop little bits on off-days it will be light, as is the case today.

I have a 2 year old daughter named Laura. She is incredibly bright and incredibly strong-willed. Communication is one of the things we are working on with her, and that she is working on with us. At first I was worried that she could not talk. I have slowly begun to realize that she merely chooses not to talk.

This has become clear as we will try to teach her a new word, like "Daddy" or "Juice" or such. Each time she will say the word once. Then she never says it again. It is as if she is trying to show great patience and say, "Yes, large humans, I can speak your language, it is just such a bother. My life would be better served by you continuing to run around attempting to read my mind... plus that is more entertaining for me."

At other times I get the feeling that she has consented to verbal communication, she is just not sure English is the language we should choose. I am not against new languages, but the problem is that no one in the world except Laura can understand her personal language.

Just this morning after breakfast it became clear that she wanted down from her chair. (Clear meaning she was thrashing around screaming at me... I picked up on the subtle hint.) I calmed her down and asked, "What do we say when we want down?" She answered me with a clear sentence made up of at least 7 distinct words, and then stared at me.

So, I re-phrased my question and said, "What do we say in English when we want down?", to which she answered, "All done" with her arms outstretched.

It appears that I am either winning the battle of wills, or she has decided that I am completely unteachable. Either way I am hopeful that verbal communication will continue to increase in our home.

On an organizational note this reminds me just how important and how difficult communication can be. The ability to clearly express expectations and assumptions is a highly valuable skill. The ability to hear others and perceive their expectations and assumptions is almost priceless.